Returns & Exchanges
At Jamie Kay, we want you to be completely satisfied with your purchase. If your items aren't quite right, we offer returns for store credit or exchange within 30 days of delivery.
Check Eligibility
Ensure your items are in original condition, unwashed, and with all tags attached to qualify for a return.
Initiate Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack & Ship
Securely package your items and use the provided prepaid shipping label to drop your parcel at any authorized postal location.
Refund Processing
Once our warehouse receives and inspects your return, we will issue your store credit or process your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing